ACT Fibernet – A Broadband Scam in the Name of Service

November 11, 2025 Staff Members MyGadgetReviewer

As the Editor-in-Chief of a tech review platform, my job is to put services to the test so you don’t have to. I’ve evaluated dozens of broadband providers across India for reliability, speed, and customer service. Recently, I decided to give ACT Fibernet a shot, a brand that markets itself on high-speed internet and premium support.

What I experienced, however, wasn’t just poor service. It was a calculated, frustrating ordeal that I can only describe as a sophisticated trap. This is a story of fraudulent commitments, zero accountability, and a company that seems to have perfected the art of taking your money and vanishing.

How ACT Fibernet Lured Me In and Then Disappeared

On November 6, 2025, I paid ₹2,474 in advance for their ₹699 plan (A/c No. 110778498724). The sales executive, Karan Rajput (9266068880), was incredibly persuasive. He promised a “dedicated team” would ensure installation by 11:00 AM the next day. Needing a reliable connection for urgent editorial work, I was relieved and made the payment immediately.

The moment the payment cleared, the silence began.

November 7, 11:00 AM came and went. No technician.
I called Karan. No answer. I called the customer care number. Endless hold. The “dedicated team” was nowhere to be found.

Realising I’d been caught in a false commitment trap, I immediately requested a refund. This is when the real nightmare started.

The Refund Black Hole and Automated Gaslighting

I sent three detailed emails to every official address I could find:

helpdesk@actcorp.in
nodalofficer@actcorp.in
ceo.office@actcorp.in
and even naveen.nahar@actcorp.in, & nishant.malpani@actcorp.in, senior officials.

The response? Absolute radio silence.

Meanwhile, ACT’s system began sending me cheerful “Welcome to ACT!” messages and installation updates, as if the service was active. It was a bizarre form of automated gaslighting—their system insisted everything was fine, while in reality, not a single cable had been laid, and no router was ever delivered.

To this day, my ₹2,474 remains stolen, with no refund and zero written communication from their team.

My Investigation: I’m Not Alone. This is a Systemic Scam.

As a journalist, my instinct kicked in. If this happened to me, how many others were facing the same thing? I looked into their online reputation, and what I found was a jaw-dropping, endless sea of frustration.

It’s one thing to hear my own story; it’s another to see thousands of customers living the same nightmare. The evidence is everywhere on social media. Here is a screenshot of recent complaints from platforms like X (formerly Twitter), where customers are fed up, ignored, and sharing identical stories of neglect.

User posted on various social Media Handles about ACT Fibernet

“Paid for the connection 2 weeks ago. No installation, no refund. Your customer care is a joke. This is a scam.”
“15 days since payment for a new connection. No update, executive not picking up calls. @actfibernet, how do you operate like this? #ACTFraud”
“The ‘technician will come in 2 hours’ message for 5 days straight. No internet for a week. Worst experience of my life. @actcare”

These aren’t isolated incidents. They are a pattern. The Google Play Store reviews for their app are even more damning, filled with thousands of identical stories:

“Paid for six months, no one came for installation. Looks like a scam.”
“Internet not working for two months, no technician ever visits.”
“They can’t fix an orange light issue in six months. Pathetic!”
“Customer service just keeps saying ‘we’ll escalate’ and then nothing.”

The Bigger Problem: A System Designed to Fail You

This isn’t just bad luck. It’s a systemic failure built on:

Aggressive Sales with False Promises: Lure customers in with instant installation guarantees.
Instant Payment Collection: The only part of their process that works flawlessly.
Post-Payment Abandonment: Communication stops the second the payment is processed.
The Refund Black Hole: Refund requests are ignored, hoping customers will give up.
Automated Harassment: Fake “welcome” and “resolution” messages to create a false paper trail.

The Mental Harassment is Real

This isn’t just about ₹2,474. It’s about the days I wasted writing emails, following up, and being systematically ignored. This behaviour isn’t just unprofessional; it constitutes mental harassment and is a clear unfair trade practice under the Consumer Protection Act, 2019.

Final Verdict: Avoid ACT Fibernet at All Costs

After years of testing telecom services, I can confidently say that ACT Fibernet is the most unreliable and unprofessional ISP I have ever encountered.

They have built a fundamentally anti-consumer system. Their service is a gamble where the house always wins, and the customer always loses time, money, and peace of mind.

If you value your sanity and your money, choose Airtel, JioFiber, or even Excitel. They are not perfect, but they deliver on their basic promise of providing an internet connection.

Until ACT Fibernet undertakes a massive, transparent overhaul of its ethics, communication, and refund processes, it does not deserve a single rupee from Indian consumers.